Apartments Roberto
*** House Rules ***
To make sure that you have a pleasant stay and to prevent any misunderstanding, please read the house rules. When you confirm a reservation, it is implied that you are familiar with the house rules and agree with them, and that you will fully adhere to them. Violation of the house rules can result in cancellation of the reservation and charging the full amount of the accommodation price regardless of the shorter stay.
- GUEST REGISTRATION
On the day of arrival, the guests have to give their identification documents (passport or ID) for the purpose of registration at the Tourist Bord (eVisitor). This data will not be used for other purposes. Guests who do not provide any type of special document for a legally binding tourist registration may be denied access to the Apartments, without the possibility of a refund of rent paid for the stay.
- NUMBER OF GUESTS
At any time, the number of guests on the property cannot exceed the one stated in the confirmation of the Apartment reservation. The number of guests can be increased up to the maximum capacity stated on the Apartments Roberto’s website. The total number of guests includes children regardless of their age. If unregistered guests are on the property, the guests are obliged to leave the Apartments permanently, within 2 (two) hours. A refund for the unused part of the rental period will not be possible.
- ARRIVAL AND DEPARTURE
On the day of departure, the guests have to leave the accommodation (check-out) no later than 10 am (10:00 h), in order for the owner to have time to prepare the Apartments for the next guests arriving at 3 pm (15:00 h) (check-in). If the guests intend to arrive after 8 pm (20:00 h) on the first day they have to inform Apartments Roberto owners about it.
- HOUSE RULES
4.1. Our staff is available to the guests during their stay for any information and assistance they may need.
4.2. Bed linen is changed once per week. Towels, kitchen cloths, deck chairs and soap are at the guest’s disposal.
4.3. Apartments Roberto is neither obliged nor responsible for organizing guests’ free time or entertaining them.
4.4. The guests are obliged to take care of their personal belongings and valuables left in the accommodation. The owners will not be responsible in case of their disappearance. We advise guests to always close the doors and windows when they go out.
4.5. The owners do not have the right to enter the rented accommodation during the absence of the guests unless otherwise agreed upon, except to stop damages or danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back to the accommodation. If the owners have any reason to believe the house rules are violated, the guests have to let them enter the accommodation in order to check the situation.
4.6. Pets are not allowed.
4.7. It is not allowed to bring weapons, flammable or explosive substances and products with a strong or unpleasant smell into the Apartments. Guests are not allowed to bring cooking or electrical appliances to the Apartments without prior agreement with the owner.
4.8. The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to a different accommodation unit, outside, (the kitchen chairs to the terrace, cutlery to a different accommodation unit, plaets, towels or blankets to other apartments). It is strictly prohibited to use indoor furniture (sofas, chairs, beds…) while wet or wearing wet bathing suits. The guest is obliged to take care of the furniture in the interior (sofa, chairs, beds …) if he uses various oils or sunscreens beacuse of possible permanent damage to the furniture.
4.9. Smoking in the apartments is not allowed.
4.10. When guests go out of the accommodation they have to switch off the lights and electrical appliances and turn off the gas and water. It is forbidden to throw waste in the toilets or in any other place not intended for this purpose, like outside the house or in its vicinity.
4.11. Eco-Friendly Air Conditioning Policy
While the usage of air conditioning is fully included in the price, we kindly appeal to our guests to practice eco-conscious habits. Please turn off the AC when leaving the apartment. To prevent unnecessary energy waste, a fee of approximately 10 Euros per day will be charged if the unit is left running inside an empty apartment.
Also, guests are asked not to leave the air-conditioning on if it is not necessary while they are outside, and to close the doors and windows while the air-conditioning is in use.
- DAMAGES DEPOSIT
The guest is obliged to leave a cash deposit on arrival to the owner / Apartment host. The deposit sum shall be stated in the written confirmation. The deposit serves as a security to the owner for the damages caused in the Apartments. If the cost of the damage caused is higher than the deposited sum, the guest is obligated to pay the total damage amount to the owner. If no damage is caused to the Apartment, the owner / Apartment host is obligated to return the deposited sum to the guest at the guest’s departure. Guests who intentionally or accidentally damage the property will have to reimburse Apartments Roberto the full amount of the occurred damage.
- PRICES AND PAYMENT
6.1. Unless otherwise mentioned, all the prices are stated in Euro. The reservation is binding, and an advance payment in the amount of 30% of the agreed accommodation price is required at the reservation. After that the reservation is confirmed and completed and the General conditions of the Apartments Roberto are accepted.
a) The advance payment of 30% of the total agreed price of accommodation is paid by the guest to the owner of the Apartment via bank transfer.
b) The remaining 70% of the total contracted price of accommodation must be paid by the guest at the arrival to the Apartment, in cash.
6.2. The costs of water, gas, electric power and the Internet, as well as bedlinen, towels, the final cleaning of the interior and exterior maintenance, registration of stay, residential tax and the value added tax are included in the accommodation price.
6.3. In case of a cancelation of the reservation, the payments that were made to the Apartments owner can be reimbursed according to the Apartments Roberto Terms of Use.
- YOUTH GROUPS
In case the guests are a group of 25-year-olds or younger, they are considered a youth group. Special conditions for damage deposit is applied to youth groups. Youth groups are obliged to inform the owner of the apartments prior to or immediately after the booking about their youth group status. Non-compliance with this article may result in an immediate non-refundable booking cancelation.
- TENTS AND CAMP TRAILERS
It is forbidden to set up tents or bring camp trailers etc. If this provision is not respected, guests have to leave the Apartments permanently together with all the persons staying there within 2 (two) hours, and they are not entitled to the reimbursement for the accommodation by the owner.
- NOISE
Guests may not create or enable the creation of inappropriate noise or disturb peace and order in the Apartments, especially between 11 pm (23:00 h) and 7 am (7:00 h) by shouting, loud music, housework or in any other way.
If guests disturb the public peace and quiet and do not calm down after a warning, that can be considered a severe breach of the rental contract provisions, in which case the guests are obliged to leave the Apartments permanently together with all the persons staying there within 2 (two) hours, and they are not entitled to a reimbursement by the owner.
- GARBAGE & WASTE DISPOSAL
Guests are asked to sort and recycle garbage in the bins provided for this (municipal waste, plastic – metal and paper). Garbage is collected twice a week, and are situated near the apartments.
- FINAL PROVISIONS AND JURISDICTION
Apartments Roberto may shorten the stay of the guests who do not respect the house rules. In this case the guests will be charged for the entire amount of the reservation, regardless of the shorter stay.
Upon arrival it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved directly with the owners or the agency will involve the intervention of the police or of the tribunal of Pula.
Complaints will be considered only if reported during the stay. Subsequent complaints will not be considered. Your comments and suggestions are always welcomed and appreciated.
We wish You a pleasant stay at Apartments Roberto!
Natalija & Danijel Mišković